Shipping Policy

At USA MediHub, we are committed to providing safe, reliable, and discreet prescription delivery across the United States. This Shipping Policy details our order processing procedures, pharmacy verification timelines, delivery methods, packaging privacy standards, and shipping conditions.

1. Order Processing & Pharmacy Verification

Unlike standard e-commerce purchases, prescription medication orders require mandatory review and verification by our state-licensed pharmacy fulfillment partners before dispatch.

• Prescription Verification Window: Orders requiring a valid prescription undergo pharmacy review within 24 to 48 hours of submission.
• Prescriber Clarifications: If our pharmacy team needs additional verification from your healthcare provider, processing times may be extended.
• Dispatch Notification: Once your order passes clinical review and is dispensed, it is handed over to our postal carrier, and a dispatch confirmation is issued.

2. Shipping Methods, Rates & Delivery Timeframes

We offer reliable shipping options through major US postal and courier services (USPS, FedEx, UPS). Delivery timeframes begin once the package has been reviewed, dispensed, and handed to the carrier.

Note: Delivery times are estimates and cannot be unconditionally guaranteed, particularly during extreme weather events, national holidays, or postal carrier service disruptions.

3. Discreet Packaging Standards

We respect your privacy. All prescription medications and healthcare items are shipped in neutral, plain packaging designed to protect patient confidentiality.

• Unbranded Materials: Packages arrive in plain cardboard boxes or padded envelopes with no pharmacy logos, medication names, or condition indicators.
• Return Address: The return label lists a discreet fulfillment center address rather than explicit pharmacy or medical branding.
• Tamper-Evident Seals: All contents are secured in tamper-evident interior packaging to ensure medication integrity during transit.

4. Package Tracking & Notifications

Once your package is picked up by the shipping carrier, an automated confirmation email and SMS notification containing your tracking number will be sent.

You can track your delivery status at any time by logging into your USA MediHub account or by entering your tracking code directly into the carrier's official website. Please allow up to 24 hours for initial scanning updates to appear.

5. Delivery Destinations & State Restrictions

USA MediHub facilitates delivery to valid residential addresses, PO Boxes, and APO/FPO military addresses within supported US states and territories.

• State Regulations: Prescription fulfillment is subject to individual state pharmacy board licensing rules. Certain controlled substances or specific dosage forms may have state-level shipping restrictions.
• PO Box Delivery: Standard USPS shipping supports PO Box delivery. Express overnight options may require a physical street address.
• International Shipping: We currently fulfill orders exclusively within the United States. International shipping is not offered.

6. Signature Requirements & Adult Delivery

To comply with federal regulations and pharmacy oversight rules, certain scheduled medications or high-value shipments may require an adult signature (21+) upon delivery.

If no eligible recipient is present to sign for the package, the carrier will leave a re-delivery notice or hold the package at the local carrier facility for pickup.

7. Address Verification & Failed Deliveries

Patients are responsible for providing an accurate and complete shipping address during checkout, including apartment, suite, or unit numbers.

• Address Errors: If a package is returned to our fulfillment center due to an invalid or incomplete address supplied by the customer, additional reshipping fees may apply.
• Unclaimed Shipments: Packages returned as refused or unclaimed after multiple carrier delivery attempts will be returned to the pharmacy. Re-dispensing returned prescription items is governed by state pharmacy safety rules.

8. Lost, Damaged, or Delayed Shipments

If your tracking status shows that a package has been delayed, lost in transit, or delivered but not received, please contact our support team immediately.

• Damaged Contents: If your package arrives damaged or tampered with, retain all original packaging and notify us within 48 hours for review.
• Lost Packages: If a shipment shows no carrier movement for 5 consecutive business days, our pharmacy operations team will initiate a carrier investigation and arrange a re-shipment or resolution where appropriate.