Privacy Policy

USA MediHub ("USA MediHub", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, services, and pharmacy support channels.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit USA MediHub, browse our medication catalogue, contact our support team, or use services available through our platform.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with USA MediHub, we may collect different types of information.

Personal Information

This may include:

• Full name
• Email address
• Telephone number
• Billing and delivery information
• Account information
• Communication preferences
• Information you provide when contacting customer support

Prescription & Healthcare Information

Where required to process a prescription order, information may be provided for pharmacy review and fulfillment. This may include:

• Prescription information
• Medication details
• Prescriber information
• Relevant information required for pharmacy processing
• Information submitted in connection with an order

We only request information that is reasonably necessary for the applicable service or fulfillment process.

Payment Information

When you make a purchase, payment information may be processed through third-party payment providers. USA MediHub may receive limited transaction information, such as payment status or transaction identifiers, rather than your complete payment card details.

Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• Website interaction information

2. How We Use Your Information

USA MediHub may use information collected through our website and services to:

• Process and manage eligible orders
• Facilitate prescription processing and pharmacy fulfillment
• Communicate with you about your order
• Respond to customer support enquiries
• Provide information about our services
• Improve website functionality and user experience
• Maintain website security
• Detect and prevent fraudulent or unauthorised activity
• Comply with applicable legal and regulatory requirements
• Maintain business and transaction records
• Send service-related communications

We do not use healthcare or prescription information for purposes unrelated to the service for which it was provided unless permitted or required by applicable law.

3. Pharmacy Fulfillment

USA MediHub may work with qualified pharmaceutical suppliers and licensed pharmacy fulfillment partners.

When an order requires prescription processing, relevant information may need to be shared with the pharmacy responsible for reviewing, dispensing, and fulfilling the applicable prescription.

The pharmacy responsible for dispensing a medication may have its own privacy policies and legal obligations. Patients should review the privacy information provided by the applicable pharmacy where appropriate.

4. How We Share Information

We may share information with selected service providers and partners when necessary to operate our services. These may include:

Pharmacy Partners

Information necessary for prescription review, dispensing, and fulfillment may be provided to the applicable licensed pharmacy.

Payment Providers

Payment information may be processed by third-party payment service providers to complete transactions and prevent payment fraud.

Shipping Providers

Delivery information may be shared with shipping and delivery providers when required to fulfill an eligible order.

Technology & Service Providers

We may use third-party providers for website hosting, analytics, customer support, communications, security, and other technical services.

Legal & Regulatory Authorities

We may disclose information when required by applicable law, regulation, legal process, or valid governmental request, or when necessary to protect our rights, users, or services.

We do not sell personal information for money.

5. Cookies & Tracking Technologies

USA MediHub may use cookies, pixels, tags, and similar technologies to operate and improve our website. These technologies may help us:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Analyse traffic
• Detect security issues
• Measure marketing effectiveness

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality. Where required, we will obtain appropriate consent for non-essential cookies and tracking technologies.

6. Analytics

We may use analytics services to understand how visitors interact with our website. Analytics information may include pages visited, traffic sources, device information, and general usage patterns. Analytics data is used to improve website performance, content, and user experience.

7. Marketing Communications

If you choose to receive promotional communications from USA MediHub, we may use your contact information to send information about services, offers, educational resources, or other relevant communications.

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting our support team. Transactional and service-related communications may still be sent when necessary to process or support your account or order.

8. Protection of Your Information

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Security measures may include:

• Access controls
• Secure communications
• Authentication controls
• Monitoring and security procedures
• Appropriate data handling practices

However, no website, network, or electronic transmission can be guaranteed to be completely secure.

9. Healthcare & Prescription Information

Prescription and healthcare-related information may require additional protections under applicable federal and state laws. Where USA MediHub or a pharmacy partner is subject to specific healthcare privacy requirements, information will be handled according to the applicable legal requirements and privacy notices.

USA MediHub does not claim to be HIPAA-covered or HIPAA-certified unless specifically applicable to the entity and services involved. Where applicable, a separate HIPAA Notice of Privacy Practices may be provided by the healthcare or pharmacy entity responsible for the applicable service.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and maintaining our services
• Processing transactions
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Meeting legal, regulatory, and accounting requirements

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your data is used
• Opt out of certain marketing communications
• Exercise applicable rights concerning certain data processing activities

Some requests may be subject to legal limitations or verification requirements. To submit a privacy request, contact us using the information below.

12. Children's Privacy

USA MediHub's services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete it.

Certain prescription services may also be subject to additional age or eligibility requirements under applicable laws.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or resources. USA MediHub is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of third-party websites before providing personal information.

14. Do Not Track

Some web browsers provide a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals. Where required by applicable law, we will honour legally recognised privacy preference signals.

15. State Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state privacy laws. Depending on the applicable law and your circumstances, these rights may include rights relating to access, correction, deletion, portability, opting out of certain processing activities, and other privacy choices.

You may contact us to exercise applicable rights. We may need to verify your identity before completing a request.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.